Magic Sort Support
Answers to common questions about Magic Sort, and a direct line to our team.
How to play
How do I play?
Tap a bottle to pick it up, then tap another bottle to pour. You can pour only onto the same colour or into an empty bottle. When a bottle holds a single colour it gets corked. Cork them all to win the level.
I'm stuck. What can I do?
Use the tools at the bottom of the screen: Undo, Shuffle, Extra bottle or Hint. You can also tap the restart button to try the same puzzle again. Every level is checked to be solvable.
I find some colours hard to tell apart
Turn on Colour symbols on potions in the game's settings. Each colour then gets its own symbol.
Coins & rewards
How do I get more coins?
Win levels, play the Daily Potion, fill your win-streak chest, or watch a short video for free coins in the Shop (tap the coin counter on the home screen). Coin packs are also available in the Shop.
I watched a video but didn't get my coins
Free coins are added only after the video has played to the end. If it was closed early, didn't load or lost its connection, no coins are given. Try again later, and contact us if it keeps happening.
Ads & privacy
Why does Magic Sort show ads?
Ads keep the game free. They are provided by Google AdMob: a banner, full-screen ads, and optional rewarded videos for free coins.
How do I remove ads?
Buy Remove Ads in the Shop. It's a one-time purchase that removes banner and pop-up ads. You can still choose to watch a video for free coins.
Does Magic Sort track me?
No. Magic Sort never asks for permission to track you, so Google can't use your device's advertising identifier. In the UK, the EEA and Switzerland, Google's consent message lets you accept or decline personalised ads before any ads load. Read the full Privacy Policy.
Purchases & progress
I bought Remove Ads on another device, or before reinstalling
Open the Shop and tap Restore purchases. Remove Ads and the Starter Pack are restored with the same Apple Account. Coin packs are consumable and can't be restored.
My purchase didn't arrive
Make sure you're online, then close and reopen the game. If it still hasn't arrived, tap Restore purchases in the Shop. If that doesn't help, contact us below with the date of the purchase.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Will I lose my progress?
Your progress is saved on your device. It stays when you update the game, but it is removed if you delete the game, and it isn't synced between devices.
Tip: include your iPhone model, iOS version and the steps that cause the problem. Screenshots help too. Reply to our email to attach them.