Photo Cleaner Support
Answers to common questions about Photo Cleaner, and a direct line to our team.
Getting started
How does it work?
Swipe right to keep a photo and left to delete it. Nothing is deleted while you swipe: when you're done, tap the trash icon, review your choices, then confirm. You can undo any swipe.
Is there a daily swipe limit?
No. You can swipe as many photos as you like, free or Pro.
Why does it ask for access to all my photos?
Full access lets it show your whole library and find duplicates across it. Limited access also works: the app then shows only the photos you chose to share. You can change this in Settings › Photo Cleaner › Photos.
Deleting & recovering
I deleted a photo by mistake. Can I get it back?
Yes, for about 30 days. Open the Photos app, go to Albums › Recently Deleted, select the photo and tap Recover.
Why didn't deleting free up storage straight away?
Deleted items stay in Recently Deleted for about 30 days. To free the space now, open Recently Deleted in the Photos app and delete them there.
Will deleting here remove photos from iCloud and my other devices?
If you use iCloud Photos, yes: your library is the same everywhere, so a deleted photo is deleted on all your devices.
Smart cleanup
How does it find duplicates and similar photos?
Smart cleanup compares small thumbnails using Apple's on-device frameworks, entirely on your iPhone or iPad. In each group it marks a suggested best shot, but you decide what to keep. Tap Scan again to refresh the results.
Some photos are missing from the scan
Photos that are stored only in iCloud aren't downloaded during a scan, to save data and battery. They are included in a later scan once they're on your device.
Ads, privacy & Pro
Are my photos uploaded anywhere?
No. Your photos never leave your device. Google AdMob collects some device, usage and diagnostic data to show ads, but never your photos. Read the full Privacy Policy.
Why do I see ads?
Ads keep Photo Cleaner free: a banner on content screens, and a short video after every 50 delete swipes. Any Pro plan removes all ads.
How do I change my ad and privacy choices?
For tracking, go to Settings › Privacy & Security › Tracking. In the UK, the EEA and Switzerland you can change your ad consent in the app under Settings › Privacy › Ad privacy choices.
How do I cancel my subscription?
Tap Manage or cancel subscription in the app, or go to iOS Settings › [your name] › Subscriptions. Pro stays active until the end of the period you paid for. Deleting the app doesn't cancel a subscription.
How do I restore Pro on a new device?
Sign in with the same Apple Account and tap Restore purchases in the app's Settings.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Tip: include your iPhone model, iOS version and the steps that cause the problem. Screenshots help too. Reply to our email to attach them.