Magic Sort Support
Answers to common questions about Magic Sort, and a direct line to our team.
How to play
How do I play?
Tap a bottle to pick it up, then tap another bottle to pour. You can pour onto the same colour or into an empty bottle, as long as there's room. Sort every potion so each bottle holds a single colour to finish the level.
I'm stuck. What can I do?
Use a tool from the bar under the board: Undo takes back your last pour, Shuffle mixes the potions, Extra bottle adds an empty bottle, and Hint shows a move that leads to a solution. When your free tools run out, you can use coins for more.
Is every level solvable?
Yes. Every level is checked by a solver before you play it, and retrying a level gives you the same puzzle, not a new one, so you can learn it.
I find some colours hard to tell apart
Turn on Colour symbols on potions in the game's settings. Each colour then gets its own symbol.
Lives, coins & rewards
How do lives work?
Failing a level costs a life, and lives refill over time. When you're out, take a short break and come back.
How do I earn coins?
Win levels (harder levels pay more), open the chest you get for a win streak, play the daily challenge, or watch a rewarded ad when one is offered. You can also buy coin packs in the shop.
I watched a rewarded ad but didn't get the reward
The reward is added only after the ad has played to the end. If the ad was closed early, didn't load or lost its connection, no reward is given. Try again later, and contact us if it keeps happening.
Ads & privacy
Why does Magic Sort show ads?
Ads keep the game free. They are provided by Google AdMob: a banner, full-screen ads between some levels, and rewarded ads you can choose to watch for a reward.
How do I remove ads?
Buy Remove Ads in the shop. It's a one-time purchase that stops banner and full-screen ads. Rewarded ads stay available, because they only play when you choose to watch one.
How do I change my ad and privacy choices?
For tracking, go to Settings › Privacy & Security › Tracking. In the UK, the EEA and Switzerland you can also change your ad consent in the game's settings under Privacy choices.
Do you collect my data?
We don't. Your progress stays on your iPhone. Google AdMob collects some device, usage and diagnostic data to show ads. Read the full Privacy Policy.
Purchases & progress
I bought coins but didn't get them
Coins are added as soon as Apple confirms the payment. Make sure you're online, then close and reopen the game. If they still don't appear, contact us below with the date of the purchase from your Apple purchase history.
How do I get Remove Ads back on a new iPhone?
Sign in with the same Apple Account and tap Restore Purchases in the game. Coins can't be restored, because they're used up when you spend them.
Will I lose my progress if I delete the game or change phones?
Your progress and coins are saved only on your iPhone, not on a server. If you delete the game, they're deleted too. To keep them on a new iPhone, restore it from an iCloud or computer backup of your old one.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Tip: include your iPhone model, iOS version and the steps that cause the problem. Screenshots help too. Reply to our email to attach them.